Route Package Protection
Visit route.com/sustainability to learn more.
Please note, while we can not issue refunds, customers have 14 days from ship date to return for store credit that never expires or merchandise exchange. Store credit will be issued via email 2-3 business days after receiving & inspecting your item(s).
Terms apply. Please read carefully.
- Returns for store credit only
- Store credit never expires and can be used in store or online.
- We can not accept returns or exchanges international orders: orders outside of the US.
- Items must have all original tags attached and be clean of any stains, debris or smells to be eligible for a return.
- If items do not meet the above standards, you will not receive the credit and will be responsible for covering shipping costs should you want the item(s) mailed back.
- Shipping is non-refundable.
- Accessories are final sale.
- Markdowns are final sale.
- Wall art is final sale.
- Discounted items due to damage or defect are final sale.
- Gift cards are final sale, and cannot be returned or exchanged.
- International customers are responsible for duties/vat/taxes.
Exchanges
If you would like to exchange for a different color or size, please add a note in the returns portal specifying what size or color you would like. Once your original item is received by USPS, we will ship your new item out.
If you are having an issue with your return please contact us via email info@shopmidnightlunch.com. For fastest assistance, please provide your order number in the message.
Damaged Items
Damaged items must be reported within 3 days of the delivery confirmation on your order. Please email us at info@shopmidnightlunch.com and send pictures of any damage. Please understand that colors may sometimes slightly vary due to lightning, screen resolution, and photography. This does not qualify as a damaged item.
Returns
Please visit our Returns Portal and log in using the email you provided at checkout to initiate your return. You will receive a return shipping label in 1-3 business days.
